Technical maintenance on May 3, from 2:30 PM to 3:30 PM (CET)

Dear customers,

Please kindly be informed that on May 3, from 2:30 PM to 3:30 PM (CET) the access to accounts on Online.ePayService will be temporary unavailable.

We apologize for any inconvenience caused.

Sincerely yours,

ePayService Team

New terms of new accounts setup and processing of outgoing payments

Dear customers,

Please kindly be informed that due to a huge number of new registrations of companies, affiliate programs, their employees, adverts and webmasters, as well as the increased number of payments passing through ePayService, including those related to the bankruptcy of one of the banks that serviced the online business of third-party payment systems, we should have changed the terms of the new accounts setup, as well as the processing time for outgoing payments.

We work at the maximum limits, all week including weekends, but the number of our qualified employees can not increase quickly. We do our best to prevent delays, but we should let you know that, unfortunately, it may happen these days.

We want to thank you for your patience and understanding of the situation. We work for you, we are currently increasing the staff to prevent the delays.

Yours faithfully,
The ePayService Team

International money transfers processing schedule for holidays

Dear customers,

Please kindly be informed that due to the European Easter holidays, processing for the incoming and outgoing international money transfers will be changed.

• March 29 – Shortened workday. Applications will be processed up to 5 PM (CET)

• From March 30 to April 2 – Holidays

• From 3 April – Full workdays, applications will be processed normally.

Yours faithfully,
The ePayService Team

Changes in the conditions for accepting bank checks

Dear customers,

Please kindly be informed that since March 26, we temporarily change the conditions for accepting bank checks.

What will change:

1. iCheck will only be available for checks in the amount up to 25,000 USD per check.

2. Checks in the amount from 25,000 USD to 200,000 USD for one check will be accepted only on the original. The check with the assignment signature on it should be sent to one of branches.

3. Check processing service for checks in the amount of 200,000 USD or more for one check will be temporarily unavailable.

Yours faithfully,
The ePayService Team

Restore of the card load option for ePayService MasterCard® cards in USD

Dear customers,

Please kindly be informed that the card load option for physical ePayService MasterCard® cards in USD has been restored.

Yours faithfully,

the ePayService Team

The transfers to third-party MasterCard® cards is fully restored

We are glad to inform you that service of outgoing transfers to third-party MasterCard® cards is fully restored.

Yours faithfully,
the ePayService Team

The transfers to third-party MasterCard® cards service is currently unavailable

Due to technical problems on the side of our service provider, the service of outgoing transfers to third-party MasterCard® cards is currently unavailable.

The timing of the resumption of the service is currently being specified.

We apologise for any inconvenience caused,

Yours faithfully,

the ePayService Team

New date of restoring the card load option for USD cards

Dear customers,

Please kindly be informed that the date of restoring the card load option for USD card has been postponed from Thursday, March 1 to Monday, March 5.

All other services of the company, as well as operations with funds already loaded on the USD cards, will be made as standard.

We apologize for any inconvenience caused.

Yours faithfully,
the ePayService Team

Terms of restoration of the card loading option for physical USD cards

The loading option for physical ePayService MasterCards® in USD will become available on March 1 from 12 PM (CET).

Due to the current inaccessibility of loading of USD cards, the monthly fee for February will not be debited.

The monthly fee for ePayService MasterCard® cards in EUR for February will be debited according to the fees.

Yours faithfully,

ePayService Team

Personal checks cashing is available again. Changes in the work of the service

Please kindly be informed that our services “Check cashing” and “iCheck” for checks issued to the details of individuals and legal entities by US banks are available again.

The process of cashing a check is the same as before: you need to mail the original check to one of our branches, or to upload scanned copies via iCheck.

There were made changes in the fees, funds clearing terms and rules of placing an assignment signature on checks.

Fees for Check cashing

– Checks issued in our company – 2.5%
– Checks issued in your name of in the name of your company – 4.5%

iCheck:
– Fee for the iCheck service is now the same as the fee for processing of checks issued in the name of individual or a legal entity – 4.5%
There is no additional fee for this service anymore.

Funds clearing terms:
– total amount up to 5000.00 USD – within 10 business days
– total amount exceeding 5000.00 USD – within 20 business days
The first day of term is considered the date of actual deposit

Endorsement:
There is no need to place on the check the name of the check holder or an additional assignment signature – according to the new rules, it’s enough to place only your assignment signature on it.
All checks with an endorsement made according to the old rules should be reissued and signed according to the new rules.

Updated information about Check cashing and iCheck services, as well as new instructions, can be found in the “Check cashing” and “iCheck” tabs in your account. Please pay attention to samples of placing an assignment signature.

The service will start working at noon (CET) on Monday, February 12.

Still have questions about processing of checks? Contact us via Live Chat, email or via internal ticket system.

Best regards,

The ePayService Team