The scheduled old cards replacement program commenced on the 1st of May 2016 and it goes towards its end. For the moment 80% of the ePayService card users have received their new cards. The old cards (without EMV chip) will cease to be supported as from 31th of August 2016.
Please kindly note that there will be no monthly active card fee for the new ePayService EMV-chipped cards, therefore, the debit overdraft charges accrued for old cards and debited on the 1st of May 2016 will be credited back to the users’ accounts.
The users who have activated their new EMV-chipped card within the period starting from the 1st of May 2016 and transferred all the available balance (the balance total should not be more that USD 10) from their old card during 30 days since the activation date will be refunded the amount of the monthly fee charged for the last month of the old card use.
We would like to remind you that due to the technical issues it is not possible to transfer the old card balance to the EMV-chipped one automatically, so you are kindly asked to zero your old card balance using ATM withdrawal or POS purchasing (shopping both offline and online).
In case if you haven’t received your EMV-chipped card for some reason, please apply for the new Prepaid MasterCard ePayService card in USD or EUR currency using the page “My orders & Services” in your account at Online.ePayServices or contact our Support Team creating a ticket.