Archive for January, 2018
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The effective date of new conditions for ePayService MasterCard® cards has been postponed

In connection with the peculiarities of the work of the card API, we need more time to conduct the development and testing than we planned earlier. Therefore, we are forced to postpone the effective date of the new terms of service and use of ePayService MasterCard® cards on February 10.

Please kindly be informed about the new conditions for MasterCard cards, which will come into force on February 10:

ePayService MasterCard® USD:

• Currency exchange fee (FX) – 2.40%

• Fee for withdrawal of funds via ATM – 2.40 USD

• Subscription fee – 2.40 USD monthly (or 20 USD yearly – a one-time payment)

• The subscription fee is not debited if for the past month there were no transactions on the card.

ePayService MasterCard® EUR cards:

• Currency exchange fee (FX) – 1.99%

• Fee for withdrawal of funds via ATM – 1.99 EUR

• Subscription fee – 1.99 EUR monthly (or 15 EUR yearly, for the one-time payment)

• The subscription fee is not debited if for the past month there were no transactions on the card.

We apologize for any inconvenience caused.

We understand that cards are very important for you, that why cards must work without any errors, which we are currently working on.

Yours faithfully,

The ePayService Team

Schedule of the card load service for ePayService cards from 02:00 PM, January 26 to 10:00 AM January 29 for Central European Time (CET)

Dear customers,

Please kindly be informed that from 02:00 PM, January 26 to 10 AM, January 29 for Central European Time (CET), due to technical maintenance the card load service for ePayService cards will be unavailable.

All other services of the company, as well as operations with funds already loaded on the cards will be made as normal.

We apologize for any inconvenience caused,

ePayService Support Team

ePayService app is now available for Android

We are happy to announce the beginning of public testing of the ePayService mobile app for Android devices! During the test period, the following services will be available in the app:

Manage the card’s balance
Load/unload funds to/from ePayService cards, or to/from ePayService Virtual cards.

Internal (p2p) translations
Send instant internal transfers to other ePayService users.

History of transactions
View the history of transactions on all your wallets and cards.

Fingerprint authentication
Fast and easy fingerprint authentication for devices with fingerprint scanner.

The new ePayService Android app is available now on Google Play.

Best regards,

The ePayService Team

Schedule of the card load service for ePayService cards from 02:00 PM, January 19 to 10:00 AM January 22 for Central European Time (CET)

Dear customers,

Please kindly be informed that from 02:00 PM, January 19 to 10 AM, January 22 for Central European Time (CET), due to technical maintenance the card load service for ePayService cards will be unavailable.

All other services of the company, as well as operations with funds already loaded on the cards will be made as normal.

We apologize for any inconvenience caused,

ePayService Support Team

Restore of the card load option for ePayService MasterCard® cards in USD

Dear customers,

Please kindly be informed thar the card load option for ePayService MasterCard® cards in USD has been restored.

Please pay attention to the fact that regardless of the card’s type, until February 16, 2018, the daily loading limit for ePayService MasterCard® in USD will be 2,000.00 USD.

Limits of the total amount of funds on USD cards remained unchanged:

For ‘Standard’ cards it is 5,000.00 USD, for ‘Premium’ cards it is 10,000.00 USD.

Temporary restriction means that if necessary, you can load funds, for example, to ePayService MasterCard® Standard USD card within three days: 2,000.00 USD + 2,000.00 USD + 1,000.00 USD. These funds could be stored on the card or could be spent in one day. For example, for withdraw at ATM the total available amount is 5,000.00 USD for one day, which can be divided to smaller amounts, at your choice.

This restriction is temporary and concerns only loads of ePayService MasterCard® cards in USD.

All other services of the company, including daily limits of the card load for ePayService MasterCard® cards in EUR, as well as for ePayService Virtual cards (both EUR and USD), are made as regular.

From February 16, 2018, the load limits for ePayService MasterCard® cards in USD will be restored.

We apologize for any inconvenience caused,

ePayService Support Team

Restore of the Virtual USD Cards load option

Dear customers,

Please kindly be informed that the Virtual USD cards load option has been fully restored.

The option of loading ePayService MasterCard® plastic cards in USD will be available on Monday, January 15.

All other services of the company, as well as operations with funds already loaded on USD cards are made in the standard conditions.

ePayService Support Team

The card load option for ePayService cards in EUR has been restored

Dear customers,

Please kindly be informed that the card load option for ePayService cards in EUR has been restored.

The technical maintenance with the card API is still taking place, the card load option for ePayService cards in USD will be available soon.

All other services of the company, as well as operations with funds already loaded on cards are being performed in the standard mode.

ePayService Support Team

Service announcement

Dear users,

We would like to inform you of the limited access to card load function due to the unexpected maintenance works on card API service caused by critical issues detected during last tests. We expect all services to be resumed within the 24-48 hours.

All other services of the company, as well as card operations for already loaded cards will be conducted as usual.

We apologize for any inconvenience caused.

ePayService Support Team

ePayService MasterCard® replenishment for the period from 15:00 (CET), 5 January 2018 till 10:00 (CET), 8 January 2018

Dear users,

Please kindly be informed that for the period from 15:00 (CET), 5 January 2018 till 10:00 (CET), 8 January 2017 ePayService cards replenishment option will be unavailable due to system maintenance conduction.

All other services of the company, as well as card operations for already loaded cards will be conducted as usual.

We apologize for the inconvenience caused.

ePayService Support Team

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