Архив рубрики ‘Service’
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Operating hours during New Year and Christmas holidays

Mail Collecting Point in Saint-Petersburg, Russia
• 30th December 2016 – reduced working hours, closes at 4p.m.
• From 31st December 2016 to 8th January 2017 – closed, incoming mail not to be received.
• 9th January 2017 – normal opening hours.

Mail Collecting Point in Kiev, Ukraine
• 31st December 2016, 1st and 2nd January 2017 – closed, incoming mail not to be received.
• 3rd, 4th, 5th, 6th January 2017 – normal opening hours.
• 7th, 8th, 9th January 2017 – closed, incoming mail not to be received.
• 10th January 2017 – normal opening hours.

Support Team
• From 31st December 2016 to 8th January 2017 – closed.
• 9th January 2017 – normal working hours.

iCheck and standard check cashing
• Checks received at Mail Collecting Points or uploaded through iCheck before 30th of December, 6p.m. (MSK), will be processed the same day.
• Checks received at Mail Collecting Points or uploaded through iCheck after 30th of December, 6p.m. (MSK), will be processed on 5th January 2017.
• From 9th January 2017 normal iCheck and standard check cashing procedure will be resumed.

Incoming Wire and ACH transfers crediting
• Incoming Wire and ACH transfers received before 30th of December, 12.00p.m. (MSK), will be credited the same day.
• Incoming Wire and ACH transfers received after 30th of December, 12.00p.m. (MSK), will be credited on 4th January 2017.
• 5th, 6th of January 2017 and as from 9th January 2017 normal incoming Wire and ACH crediting procedure will be resumed.

Outgoing Wire, ACH transfers and Checks
• Outgoing Wire, ACH transfers and Checks initiated by clients after 30th of December, 12.00p.m. (MSK), will be processed on 4th January 2017.
• 5th, 6th of January 2017 and as from 9th January 2017 normal outgoing Wire, ACH and Checks execution procedure will be resumed.

New User Agreement

Dear Users,

Please kindly be informed that as from 29th December 2016 new edition of the User Agreement will be in force. You can find the text of the new Agreement at link. (http://epayservices.com/en/user-agreement.pdf)

Best regards,

ePayService Team

Card processing site maintenance

Dear users,

Please kindly be informed that on Saturday, 15th October 2016, due to the card processing site maintenance, we are expecting some short-term network disconnections of ePayService MasterCard cards as well as ePayService MasterCard Virtual cards.
While disconnected the cards may not be replenished, used at POS terminals or ATMs, therefore, we would recommend you to carry out the above transactions if planned beforehand.

We apologize for any inconvenience caused.

Remaining at your disposal,
ePayService Support Team

Maintenance works on 16th of September 2016

Dear customers and partners!

We would like to inform all the Online.ePayServices payment system Users of the limited access to the system due to the maintenance works handling on 16th of September 2016 from 09:00am till 11:00am (GMT).

Please kindly note that Card transactions, WebMoney and wire transfers, as well as checks encashment will not be affected by the maintenance works and will be processed normally.

We apologize for any inconvenience caused.

Remaining at your disposal,

ePayService Support Team

ePayService MasterCard Replacement Program

Dear customers and partners!

We are delighted to announce the completion of ePayService MasterCard updating program.

New Prepaid MasterCard ePayService cards issued within the period starting from the 1st of May 2016 are EMV-chipped and provide stronger transactions security. Furthermore, the card currency now has two basic options – USD and EUR.

By virtue of updated API our clients got a possibility of transferring funds from EMV-chipped card account back to ePayService account. Such a transaction can be submitted live at Online.ePayServices.

PIN-code for EMV-chipped card can now be changed through your account at Online.ePayServices, as well as at any ATM supporting EMV-technology.

And last but not least – no more monthly fee for the use of active card! Just as you wish us to do.

Our scheduled card replacement program commenced on the 1st of May 2016 and it is about to end. For the moment 80% of our clients have got their new cards. In case if you haven’t received your EMV-chipped card for some reason, please apply for the new Prepaid MasterCard ePayService card in USD or EUR currency using the page “My orders & Services” in your account at Online.ePayServices or contact our Support Team creating a ticket.

New card fees and limits:

• Card Issue – Free;

• Monthly Fee – Not Applicable;

• Annual Fee – Not Applicable;

• Card Load – Free;

• Daily Limit (load/withdrawal and purchases):

– up to 5,000 USD for the Standard Card;

– up to 10,000 USD for the Premium Card;

• ATM Withdrawal – 1.5 USD;

• Card Load Limit – 10 transactions per 24 hours;

• ATM Withdrawal Limit – per transaction – 3 000 USD;

• Withdrawal Transactions Limit:

– 15 for the Standard Card;

– 30 for the Premium Card;

• Balance Request at ATM – 0.50 USD;

• Declined Card Transaction (for any reason) – 0.50 USD;

• Standard Mail Delivery – FREE.

We wish you productive work.

Regards,

Team ePayService

Limited access to the system on 16th of June 2016 from 05:00am till 01:00pm (GMT)

Dear customers and partners!

We would like to inform all the Online.Epayservices payment system Users of the limited access to the system due to the maintenance works handling on 16th of June 2016 from 05:00am till 01:00pm (GMT).

Please kindly note that Card transactions, WebMoney and wire transfers, as well as checks encashment will not be affected by the maintenance works and will be processed normally.

We apologize for any inconvenience caused.

Remaining at your disposal,
ePayService Support Team

Update sms-service for two-step authentication

Dear customers and partners!

We are glad to announce the update of our sms-service that is used for two-step authentication.

We have concluded our work to improve this service and increase it’s reliability.

As a result, from April 7 2016 we will launch a new service for sending sms. Now shipping codes for confirmation will be faster and more reliable.

At the same time, the sms-verification for the implementation of the transaction fee is introduced as an extra service. Login online.epayservices.com via sms is free.

We also remind you that as a completely free alternative to sms-verification for all users, TOTP verification codes are available. Switch to TOTP via the appropriate options in your account settings.

We wish you productive work.

Regards,

Team ePayService

Happy New Year 2016

Hours of Operating during New Year holidays

Please kindly note about our operation during the New Year’s holidays. Holiday hours start Thursday, December 31, 2015 and continue through Sunday, January 10, 2016.

Customer support

Starting December 31, 2015 till January 10, 2016 the Customer support department will be closed.

Checks cashing by iCheck

All iChecks received after 6 PM (MSK) on December 30, 2015, will be processed on January 11, 2016.

Wire transfers and ACH/Direct Deposits

All Wire transfers and ACH transfers received after 12:00 PM (MSK) on December 31, 2015 will be processed on January 4, 2016.

All Wire transfers and ACH transfers, received between January 5, 2016 and January 7, 2016 will be processed on January 8, 2016.

Outgoing Wire transfers, ACH/Direct Deposit and checks.

The orders of outgoing payments (Wire transfer, ACH and checks), that are issued by customers after 12:00 PM (MSK) on December 31, 2015 will be processed on January 4, 2016.

From January 11, 2016 Customer support department, administration of payments Wire transfer, ACH and checks will resume the normal operation.

ePayService’s TOTP Authorization: comfortable and easy

Dear customers!

We are glad to present you the new authentication method for your accounts in Online.ePayService – TOTP (Time-based One-Time Password) token, that is able to download on every smartphone.

This protection mechanism is high-reliable, and is a great alternative of the SMS verification code method, and QR-code method.

How to download and use:

1) In “Profile” tab of your account in Online.ePayService choose the new authorization method: TOTP-token;

After that, you should download one of those applications:

• Google Authenticator (Android/iPhone)
• Duo Mobile (Android/iPhone)
• Authenticator (Windows Phone 7)

2) Scan the QR-code in the downloads of your profile using the application;

This QR-code you need to scan only once. You don’t have to scan this code later, to enter your account.

3) After the initialization, the application on your smartphone will start to generate a temporary one-time six-digit codes, every time you need to enter the account, or confirm the transactions.

The important information: TOTP application works offline!

Best regards,

ePayService Team

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