Архив рубрики ‘Service’
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New terms of new accounts setup and processing of outgoing payments

Dear customers,

Please kindly be informed that due to a huge number of new registrations of companies, affiliate programs, their employees, adverts and webmasters, as well as the increased number of payments passing through ePayService, including those related to the bankruptcy of one of the banks that serviced the online business of third-party payment systems, we should have changed the terms of the new accounts setup, as well as the processing time for outgoing payments.

We work at the maximum limits, all week including weekends, but the number of our qualified employees can not increase quickly. We do our best to prevent delays, but we should let you know that, unfortunately, it may happen these days.

We want to thank you for your patience and understanding of the situation. We work for you, we are currently increasing the staff to prevent the delays.

Yours faithfully,
The ePayService Team

Restore of the card load option for ePayService MasterCard® cards in USD

Dear customers,

Please kindly be informed thar the card load option for ePayService MasterCard® cards in USD has been restored.

Please pay attention to the fact that regardless of the card’s type, until February 16, 2018, the daily loading limit for ePayService MasterCard® in USD will be 2,000.00 USD.

Limits of the total amount of funds on USD cards remained unchanged:

For ‘Standard’ cards it is 5,000.00 USD, for ‘Premium’ cards it is 10,000.00 USD.

Temporary restriction means that if necessary, you can load funds, for example, to ePayService MasterCard® Standard USD card within three days: 2,000.00 USD + 2,000.00 USD + 1,000.00 USD. These funds could be stored on the card or could be spent in one day. For example, for withdraw at ATM the total available amount is 5,000.00 USD for one day, which can be divided to smaller amounts, at your choice.

This restriction is temporary and concerns only loads of ePayService MasterCard® cards in USD.

All other services of the company, including daily limits of the card load for ePayService MasterCard® cards in EUR, as well as for ePayService Virtual cards (both EUR and USD), are made as regular.

From February 16, 2018, the load limits for ePayService MasterCard® cards in USD will be restored.

We apologize for any inconvenience caused,

ePayService Support Team

Service announcement

Dear users,

We would like to inform you of the limited access to card load function due to the unexpected maintenance works on card API service caused by critical issues detected during last tests. We expect all services to be resumed within the 24-48 hours.

All other services of the company, as well as card operations for already loaded cards will be conducted as usual.

We apologize for any inconvenience caused.

ePayService Support Team

Schedule of work during public holidays from December 30, 2017 to January 9, 2018

Support Team
• From December 30, 2017 to January 1, 2018 – days-off.
• Since January 2, 2018 – normal operation.

Processing of incoming transfers
• From December 30, 2017 to January 2, 2018 – days-off.
• From January 3, 2018 – normal operation, incoming transfers will be credited as usual.

Because of the public holidays, the schedule of work for some banks and the processing of incoming transfers might be changed.

Processing of Outgoing transfers
• Outgoing transfers created on December 29, 10:00 AM (CET) will be processed on January 3, 2018.
• From December 30, 2017 to January 2, 2018 – days-off.
• From January 3, 2018 – normal operation, applications will be processed as usual.

Because of the public holidays, the schedule of work for some banks and the processing of outgoing transfers might be changed.

Checks processing, for checks issued in the name of MTACC Inc
• From December 30, 2017 to January 2, 2018 – days-off.
• Since January 3, 2018 – normal operation.

Work of the correspondence center in Russia (the city of St. Petersburg)
• From December 30, 2017 to January 8, 2018 – days-off, the center doesn’t accept incoming correspondence.
• From January 9, 2018 – normal operation.

Work of the correspondence center in Ukraine (the city of Kiev)
• From December 30, 2017 to January 1, 2018 – days-off, incoming correspondence is not accepted.
• From January 2 to 7, 2018 – normal operation.
• January 8, 2018 – a day-off, incoming correspondence is not accepted.
• From January 9, 2018 – normal operation.

ePayService MasterCard® replenishment for the period from 15:00 (CET), 22 December 2017 till 08:00 (CET), 25 December 2017

Dear users,

Please kindly be informed that for the period from 15:00 (CET), 22 December 2017 till 08:00 (CET), 25 December 2017 ePayService cards replenishment option will be unavailable due to system maintenance conduction.

All other services of the company, as well as card operations for already loaded cards will be conducted as usual.

We apologize for the inconvenience caused.

ePayService Support Team

The transfers to third-party VISA cards service is currently unavailable

Dear customers,

Due to technical problems on the side of our service provider, the service of outgoing transfers to third-party VISA cards is currently unavailable.

The timing of the resumption of the service is currently being specified.

Transfers to third-party MasterCard® cards are available without restrictions.

We apologize for any inconvenience caused,

ePayService Support Team

New ePayService Mobile App version

We are pleased to announce launching of the new ePayService mobile application version.
Updates offer more tools and smoother experience:

• Money transfer to third party Mastercard® and VISA® cards issued by any bank.
Funds will be credited to beneficiary’s card in its currency at applicable rate of the issuing bank.
• Now you can top up your debit and virtual ePayService MasterCard® card, both in USD and in EUR, from your EU-wallet in any supported currency.
• Transfers to WebMoney from your EU-wallet can be initiated in any supported currency.

Application and its updates are available in App Store.

With best wishes of successful business,
ePayService Support Team

More options for new currencies

System update as of 16 October 2017

Dear Users,

We are glad to inform you about extended range of operations for new currencies due to the recent update of payment options ePayService provides in Europe:

MassPayment transfers
• Mass payments to third party Mastercard® and VISA® are now available. Make a transfer to any country where Mastercard® and VISA® have their presence.

Plastic and virtual cards

• Plastic and virtual cards ePayService MasterCard in USD and EUR can now be replenished from EU-wallet in any currency.

Bank transfers within USA
• Send ACH & Direct Deposit in USD to a US-based beneficiary from any of your EU-wallets.

E-currencies
• Convert any available currency into WebMoney WMZ directly.

Replenish your wallets free of charge
• Top-up your wallet by Wire Transfer in any of 15 available currencies.

With best wishes of successful business,
ePayService Support Team

Server maintenance in progress from 18:00 till 21:00 16 October 2017 (GMT)

Dear users,

Please kindly be informed that due to server maintenance, access to Online.ePayServices system will be restricted for the period from 18:00 till 21:00 16 October 2017 (GMT)

Maintenance is system-related and won’t affect cards operation.

We apologize for inconvenience caused.

Remaining at your disposal,
ePayService Support Team

Server maintenance in progress from 9pm (MSK) 25 August 2017 till 9pm (MSK) 26 August 2017

Dear users,

Please kindly be informed that due to server maintenance, access to ePayService system will be restricted for the period from 9pm (MSK) 25 August 2017 till 9pm (MSK) 26 August 2017.

Maintenance is system-related and won’t affect cards operation.

We apologize for inconvenience caused.

Remaining at your disposal,

ePayService Support Team

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