Архив рубрики ‘Change or suspension of the service’
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Processing of checks issued on the name of individuals and entities is temporary suspended

Please kindly be informed that, due to the technical issues on the side of our US check-processing service provider, as from 21 June 2017 we will not be accepting checks issued on the name of individuals and entities, inclusive of checks submitted through iCheck service.

The above temporary restriction doesn’t apply to the checks issued on our company’s name (MTACC Inc.), they will be processed as usual.

Checks received at our US office as well as checks submitted through iCheck before and on 20 June 2017 will be processed normally.

We are currently looking for an alternative solution and we will be issuing another newsletter to inform you on resuming of check acceptance process.

Q&A

Q.: I have recently posted you a signed check, however, it has yet to arrive. What will happen with that check?
A.: Unfortunately, the processing of such check will be pending until an alternative solution is found

Q.: I’ve completed iCheck submission and posted the original. What will happen with that check?
A.: All the checks accepted through iCheck and awaiting for receipt of original will be credited normally once the originals arrive.

Q.: I’ve already signed my check. What can I do?
A.: You can either wait for resuming of check processing (please kindly consider check’s expiry date) or you can ask your Payer to reissue the check and cash it in the bank providing such services

Q.: My check has already been assigned a payment date. Will I be getting the payment?
A.: Please kindly contact us via your profile (here should be the link) in order to determine your check’s status.

We sincerely apologize for inconvenience caused.

Remaining at your disposal,
ePayService Support Team

Interim increase of terms for iCheck processing

Dear ePayService Users,

Please kindly be informed that the processing terms for the checks submitted through the iCheck service are temporary extended for the holiday period of October 11th to October 18th, 2016.

Within the above period the minimum iCheck processing time will be increased by 7 days.

As from 19th October 2016 iCheck procedures will be back to standard.

We apologize for any inconvenience caused.

Remaining at your disposal,
ePayService Support Team

Suspending the acceptance of the checks issued in currencies different from USD and checks in any currency issued by the banks outside US

Dear Users,

Please kindly be informed that as from 6th October 2016 ePayService payment system will suspend the acceptance of checks issued in a currency different from USD. Checks in CAD (Canadian Dollar), EUR (Euro) and other currencies different from USD (US Dollar) will temporarily not be accepted by the system, as well as checks in any currency issued by the banks outside US.

The above applies to all the checks issued on an individual or on an entity name including checks issued on the name of our company.

The acceptance procedure for US banks checks issued in USD currency will remain unchanged.

We apologize for any inconvenience caused.

Remaining at your disposal,
ePayService Support Team

Complete termination of the old (non EMV-chipped) cards support

Dear Users,

Please be informed that as from September the 3rd,2016 the old non EMV-chipped cards will be no longer supported.

We would kindly ask you to zero the balance of your old (non EMV-chipped) card via ATM or POS purchase (both online and offline). Please note that due to the technical issues the old card balance cannot be automatically transferred to a new EMV-chipped card.

From the 3rd of September 2016 the remaining old card balance will be transferred to a separate account with Choice bank charged with USD10.00 monthly fee. You would be given an option to transfer the balance deducted by the amount of monthly fee only by bank transfer to your personal account by giving direct instruction to Choice Bank. Choice Bank commission for such a transfer will be of UDS100.00. In order to proceed with the transfer please complete a relevant Transfer Form (our Support Team will send it to you by request), enclose the scan-copies of all your documents for Choice Bank’s review and send the form to prepaid@choicebankltd.com.

We would be happy to provide you with any assistance in communication with Choice Bank representatives related to the funds transfer within the period of 3 months from the date of old (non EMV-chipped) cards support termination.

Remaining at your disposal,
ePayService Support Team

Termination of non-chipped cards loading option

Dear users,

Please kindly note that the loading option for the old ePayService cards (non EMV-chipped) will be ceased as from 18th of August 2016.

We would like to remind you that the scheduled process of the old ePayService cards replacement is about to end, and after the 31st of August 2016 the old (non EMV-chipped) cards will no longer be supported.

Due to the technical features of the replacement process the old card balance will not be automatically transferred to a new EMV-chipped card. Therefore, we would kindly ask you to zero your old (non-chipped) card balance using ATM or purchasing via POS (both on-line and off-line).

Remaining at your disposal,
ePayService Support Team

Service Termination Schedule for Old (non EMV-chipped) Cards

Dear customers!

The scheduled old cards replacement program commenced on the 1st of May 2016 and it goes towards its end. For the moment 80% of the ePayService card users have received their new cards. The old cards (without EMV chip) will cease to be supported as from 31th of August 2016.

Please kindly note that there will be no monthly active card fee for the new ePayService EMV-chipped cards, therefore, the debit overdraft charges accrued for old cards and debited on the 1st of May 2016 will be credited back to the users’ accounts.

The users who have activated their new EMV-chipped card within the period starting from the 1st of May 2016 and transferred all the available balance (the balance total should not be more that USD 10) from their old card during 30 days since the activation date will be refunded the amount of the monthly fee charged for the last month of the old card use.

We would like to remind you that due to the technical issues it is not possible to transfer the old card balance to the EMV-chipped one automatically, so you are kindly asked to zero your old card balance using ATM withdrawal or POS purchasing (shopping both offline and online).

In case if you haven’t received your EMV-chipped card for some reason, please apply for the new Prepaid MasterCard ePayService card in USD or EUR currency using the page “My orders & Services” in your account at Online.ePayServices or contact our Support Team creating a ticket.

Best regards,

ePayService Team

Changes to procedure of transfer of card balance from expired, closed, blocked cards​

Dear customers,

Please note that from May 16th 2016 the transfer of card balances from cards that are expired, closed, blocked AND with the remainder below $10.00 USD, to new cards, will be impossible due to the technical features of the process.

Thus, if the card balance of the closed, locked or expired card is less than $10.00 USD it will not be transferred to the account of the new card.

In this regard, we strongly recommend you to withdraw all money from the card before the end of the period of validity.

Thank you,
Support Team, ePayService

Cessation of GBP check processing

Dear consumers and business customers!

From March 24 2016 ePayService will cease to accept bank checks issued in GBP (Great Britain pounds).

Bank checks issued in USD, EUR, CAD will continue to be accepted as normal.

We apologize for any inconvenience,

Support System, ePayService

iCheck limits are higher now!

Dear customers,

We are glad to tell you about the increasing of the limit of uploaded checks with iCheck option to $50 000!

The increasing of the limit is applied to the checks of all companies.

Please pay attention to what we are able to ask you the original of every check, that is uploaded with iCheck option.

We wish you a successful work!

Sincerely yours,

ePayService’s team

From 1St of October 2014 all ACH/DirectDeposit, Wire Transfers and banking checks issued by individual third-parties will be not accepted

Dear ePayService Clients and Partners!

We hereby inform you starting October 1st 2014 ePayService will stop accepting the following bank payments: ACH / Direct Deposit, Wire Transfer and checks issued by third parties individuals only.

These new rules will not be applied to bank payments issued by ePayService «Personal» customers from their own banking accounts.

Please note starting October 1st 2013 all incoming payments sent by individual third parties will be returned back to the senders minus our standard commission processing fees.

All incoming bank payments ACH / Direct Deposit, Wire Transfer and bank checks issued by companies (legal entities) will be accepted as usual.

We apologize for any inconvenience this may cause.

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