Архив рубрики ‘Change or suspension of the service’
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ePayService MasterCard® replenishment for the period from 15:00 (CET), 22 December 2017 till 08:00 (CET), 25 December 2017

Dear users,

Please kindly be informed that for the period from 15:00 (CET), 22 December 2017 till 08:00 (CET), 25 December 2017 ePayService cards replenishment option will be unavailable due to system maintenance conduction.

All other services of the company, as well as card operations for already loaded cards will be conducted as usual.

We apologize for the inconvenience caused.

ePayService Support Team

The transfers to third-party VISA cards service is currently unavailable

Dear customers,

Due to technical problems on the side of our service provider, the service of outgoing transfers to third-party VISA cards is currently unavailable.

The timing of the resumption of the service is currently being specified.

Transfers to third-party MasterCard® cards are available without restrictions.

We apologize for any inconvenience caused,

ePayService Support Team

ePayService MasterCard replenishment for the period from 15:00 (CET), 15 December 2017 till 08:00 (CET), 18 December 2017

АDear users,

Please kindly be informed that for the period from 15:00 (CET), 15 December 2017 till 08:00 (CET), 18 December 2017 ePayService cards replenishment option will be unavailable due to system maintenance conduction.

All other services of the company, as well as card operations for already loaded cards will be conducted as usual.

We apologize for the inconvenience caused.

ePayService Support Team

ePayService MasterCard replenishment for the period from 15:00 (CET), 8 November 2017 till 08:00 (CET), 11 November 2017

Dear users,

Please kindly be informed that for the period from 15:00 (CET), 8 November 2017 till 08:00 (CET), 11 November 2017 ePayService cards replenishment option will be unavailable due to system maintenance conduction.

All other services of the company, as well as card operations for already loaded cards will be conducted as usual.

We apologize for the inconvenience caused.

ePayService Support Team

ePayService MasterCard replenishment for the period from 15:00 (CET), 24 November 2017 till 08:00 (CET), 27 November 2017

Dear users,

Please kindly be informed that for the period from 15:00 (CET), 24 November 2017 till 08:00 (CET), 27 November 2017 ePayService cards replenishment option will be unavailable due to system maintenance conduction.

All other services of the company, as well as card operations for already loaded cards will be conducted as usual.

We apologize for the inconvenience caused.

ePayService Support Team

ePayService MasterCard replenishment for the period from 15:00 (CET), 10 November 2017 till 08:00 (CET), 13 November 2017

Dear users,

Please kindly be informed that for the period from 15:00 (CET), 10 November 2017 till 08:00 (CET), 13 November 2017 ePayService cards replenishment option will be unavailable due to system maintenance conduction.

All the other services and card operations will be conducted as usual.

We apologize for the inconvenience caused.

ePayService Support Team

ePayService MasterCard replenishment for the period from 20:00 (CET), 27 October 2017 till 10:00 (CET), 30 October 2017

Dear users,

Please kindly be informed that for the period from 20:00 (CET), 27 October 2017 till 10:00 (CET), 30 October 2017 ePayService cards replenishment option will be unavailable due to system maintenance conduction.

The above-mentioned maintenance will not affect other services.

We apologize for the inconvenience caused.

ePayService Support Team

Server maintenance in progress from 18:00 till 21:00 16 October 2017 (GMT)

Dear users,

Please kindly be informed that due to server maintenance, access to Online.ePayServices system will be restricted for the period from 18:00 till 21:00 16 October 2017 (GMT)

Maintenance is system-related and won’t affect cards operation.

We apologize for inconvenience caused.

Remaining at your disposal,
ePayService Support Team

Suspended replenishment option for ePayService USD Cards from 17:00 (GMT) 29 September 2017 till 6:00 (GMT) 9 October 2017

Dear Users,

Due to the public holiday period in China, replenishment option for ePayService MasterCard USD cards, both virtual and plastic, will be unavailable for the period from 17:00 (GMT) 29 September 2017 till 6:00 (GMT) 9 October 2017.

Suspension of replenishment option is caused by operation hours of our correspondent bank, processing USD transactions, that is based in China. During mentioned public holidays the above bank will not process USD transactions (both incoming and outgoing).

Please kindly note that during the above-mentioned period there may be delays in execution of inbound and outbound transactions in USD. Those transactions will be probably executed after 9th of October.

Replenishment option for plastic and virtual ePayService cards in EUR will NOT be affected, as well as all other services and operations.

We sincerely apologize for the inconvenience caused.

Remaining at your disposal,

ePayService Support Team

ePayService stops sending Wire Transfers to personal bank accounts of individuals in USD currency

Dear Customers,

Please kindly be informed that starting from August 1st 2017, the ePayService will stop sending Wire Transfers to personal bank accounts of individuals in USD currency. These changes will not affect Wire Transfers in USD to companies bank accounts, Wire Transfers and SEPA to personal bank accounts of individuals in EUR currency and money transfers within the USA – ACH & DirectDeposit.

As an alternative to wire transfers in USD to personal bank accounts, the following services are available for our customers:

1. ePayService Mastercard® card

The ePayService card allows you to withdraw funds from around the world at ATMs connected to the Mastercard® payment system, as well as purchase in any currencies supported by the Mastercard®. Remember that the basic currencies of ePayService cards are USD and EUR, so when making transactions in currencies other than USD and EUR, conversion is made at the rate of the Mastercard®. ePayService MasterCard cards are issued absolutely free of charge.

2. Money transfers to Mastercard® and VISA® bank cards

Transfers to third-party bank cards are available to all countries of the world where Mastercard® and VISA® payment systems are present. The funds will be credited to the card in the card’s currency. Remember that transfers are sent in USD and EUR, so when transferring to Mastercard® and VISA® cards in currencies other than USD and EUR, funds are credited at the rate of the issuing bank at the time of receipt of funds. To receive a transfer in USD, it is necessary that the base currency of the beneficiary’s card is USD.

3. Cash remittance (this service is currently under public testing*)

To receive an ePayService Cash Remittance, there is no need to open a bank account – the funds will be received by presenting a passport in one of the branches of the partner network in your city. Cash remittance transfers arrive at the issuance point in USD currency. While receiving funds, if necessary, you can independently change currency into any other currency available at the branch office.

4. Bank transfers in local currencies

These transfers are made to 25 countries through an extensive network of payment providers. All transfers of this type are internal within the receiving country and are received in the beneficiary’s bank account in local currency.

We apologize for any inconvenience caused.

Remaining at your disposal,

ePayService Support Team

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