Архив рубрики ‘All news’

All news of our company

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Changes to procedure of transfer of card balance from expired, closed, blocked cards​

Dear customers,

Please note that from May 16th 2016 the transfer of card balances from cards that are expired, closed, blocked AND with the remainder below $10.00 USD, to new cards, will be impossible due to the technical features of the process.

Thus, if the card balance of the closed, locked or expired card is less than $10.00 USD it will not be transferred to the account of the new card.

In this regard, we strongly recommend you to withdraw all money from the card before the end of the period of validity.

Thank you,
Support Team, ePayService

Update sms-service for two-step authentication

Dear customers and partners!

We are glad to announce the update of our sms-service that is used for two-step authentication.

We have concluded our work to improve this service and increase it’s reliability.

As a result, from April 7 2016 we will launch a new service for sending sms. Now shipping codes for confirmation will be faster and more reliable.

At the same time, the sms-verification for the implementation of the transaction fee is introduced as an extra service. Login online.epayservices.com via sms is free.

We also remind you that as a completely free alternative to sms-verification for all users, TOTP verification codes are available. Switch to TOTP via the appropriate options in your account settings.

We wish you productive work.


Team ePayService

Cessation of GBP check processing

Dear consumers and business customers!

From March 24 2016 ePayService will cease to accept bank checks issued in GBP (Great Britain pounds).

Bank checks issued in USD, EUR, CAD will continue to be accepted as normal.

We apologize for any inconvenience,

Support System, ePayService

Happy New Year 2016

Hours of Operating during New Year holidays

Please kindly note about our operation during the New Year’s holidays. Holiday hours start Thursday, December 31, 2015 and continue through Sunday, January 10, 2016.

Customer support

Starting December 31, 2015 till January 10, 2016 the Customer support department will be closed.

Checks cashing by iCheck

All iChecks received after 6 PM (MSK) on December 30, 2015, will be processed on January 11, 2016.

Wire transfers and ACH/Direct Deposits

All Wire transfers and ACH transfers received after 12:00 PM (MSK) on December 31, 2015 will be processed on January 4, 2016.

All Wire transfers and ACH transfers, received between January 5, 2016 and January 7, 2016 will be processed on January 8, 2016.

Outgoing Wire transfers, ACH/Direct Deposit and checks.

The orders of outgoing payments (Wire transfer, ACH and checks), that are issued by customers after 12:00 PM (MSK) on December 31, 2015 will be processed on January 4, 2016.

From January 11, 2016 Customer support department, administration of payments Wire transfer, ACH and checks will resume the normal operation.

iCheck limits are higher now!

Dear customers,

We are glad to tell you about the increasing of the limit of uploaded checks with iCheck option to $50 000!

The increasing of the limit is applied to the checks of all companies.

Please pay attention to what we are able to ask you the original of every check, that is uploaded with iCheck option.

We wish you a successful work!

Sincerely yours,

ePayService’s team

ePayService’s TOTP Authorization: comfortable and easy

Dear customers!

We are glad to present you the new authentication method for your accounts in Online.ePayService – TOTP (Time-based One-Time Password) token, that is able to download on every smartphone.

This protection mechanism is high-reliable, and is a great alternative of the SMS verification code method, and QR-code method.

How to download and use:

1) In “Profile” tab of your account in Online.ePayService choose the new authorization method: TOTP-token;

After that, you should download one of those applications:

• Google Authenticator (Android/iPhone)
• Duo Mobile (Android/iPhone)
• Authenticator (Windows Phone 7)

2) Scan the QR-code in the downloads of your profile using the application;

This QR-code you need to scan only once. You don’t have to scan this code later, to enter your account.

3) After the initialization, the application on your smartphone will start to generate a temporary one-time six-digit codes, every time you need to enter the account, or confirm the transactions.

The important information: TOTP application works offline!

Best regards,

ePayService Team

Happy New Year 2015!

From 1St of October 2014 all ACH/DirectDeposit, Wire Transfers and banking checks issued by individual third-parties will be not accepted

Dear ePayService Clients and Partners!

We hereby inform you starting October 1st 2014 ePayService will stop accepting the following bank payments: ACH / Direct Deposit, Wire Transfer and checks issued by third parties individuals only.

These new rules will not be applied to bank payments issued by ePayService «Personal» customers from their own banking accounts.

Please note starting October 1st 2013 all incoming payments sent by individual third parties will be returned back to the senders minus our standard commission processing fees.

All incoming bank payments ACH / Direct Deposit, Wire Transfer and bank checks issued by companies (legal entities) will be accepted as usual.

We apologize for any inconvenience this may cause.

Happy New Year 2014!

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