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Suspended replenishment option for ePayService USD Cards from 17:00 (GMT) 29 September 2017 till 6:00 (GMT) 9 October 2017

Dear Users,

Due to the public holiday period in China, replenishment option for ePayService MasterCard USD cards, both virtual and plastic, will be unavailable for the period from 17:00 (GMT) 29 September 2017 till 6:00 (GMT) 9 October 2017.

Suspension of replenishment option is caused by operation hours of our correspondent bank, processing USD transactions, that is based in China. During mentioned public holidays the above bank will not process USD transactions (both incoming and outgoing).

Please kindly note that during the above-mentioned period there may be delays in execution of inbound and outbound transactions in USD. Those transactions will be probably executed after 9th of October.

Replenishment option for plastic and virtual ePayService cards in EUR will NOT be affected, as well as all other services and operations.

We sincerely apologize for the inconvenience caused.

Remaining at your disposal,

ePayService Support Team

Technical works with the card API from 17:00pm (GMT), Friday, 22 September 2017 till 07:00am (GMT), Monday, 25 September 2017

Dear customers and partners,

Please kindly be informed that on Friday, September 22, 2017, in connection with the technical works, the ePayService card loading function will be unavailable from 17:00pm till 07:00am Monday, 25 September 2017 (GMT).

During the technical works, access to the Online.ePayService payment system can be short-term limited.

Transfers to the WebMoney system and bank transfers will be carried out in accordance with the standard regulations.

We apologize for any inconvenience.

Yours faithfully,

ePayService Support Team

Major System Update from August 26

On August 1, 2017 ePayService payment system carried out legal organizational changes and split into ePayService processing center and two independent licensed financial providers: MTACC INC, Money Transmitting License holder and Check Cashing Permit in the USA; and MTACC LTD, the holder of the Electronic Money Institution License and the Payment Institution License in the European Union. Independent providers will operate in their jurisdictions and provide their users with financial services under the existing licenses. This change opens the possibility for ePayService to be further expanded by connecting third-party independent licensed financial providers of other jurisdictions, which in turn will have a positive impact on the volume and quality of the services provided.

Since August 26, the ePayService payment system is moving to a new version of the software. The update includes important changes in the operation of the service.

Binding wallets to jurisdictions

All wallets created within the account are attached to certain jurisdictions, which in turn allows you to optimize financial flows. The execution of all payment operations of users is performed by independent licensed financial providers.

Ability to create additional wallets

The new version of the software allows, if necessary, to create additional wallets in different currencies. At the moment, it is possible for all users to create up to 15 purses in USD and EUR, if necessary, this limit can be increased. The update opens the possibility for us to add new currencies, including for commercial exchange, previously unavailable for settlements in ePayService.

A separate group of wallets for digital currencies

After the upgrade, the wallets for digital currencies will be allocated to a separate group. At the moment, WMZ is the currency of the WebMoney Transfer system. In the near future, other popular digital currencies will be added to this group.

Changes in the merchant’s work

This update does not change the scheme of the merchants’ work inside the ePayService, but the option of additional wallets allows you to connect additional merchants and separate the funds coming from ePayService users.

Changes in the API for Payment Automation

This update entails minor changes in the operation of the ePayService API and affects mainly the work of internal translations in ePayService.

Improved design of the payment system interfaces

As a part of the update, there were changes made in our user interface in order to optimize the user experience of the ePayService payment system.

As of August 27, the transition to new software is in the final stage, at the time of receiving this mailing, access to accounts will be open, but withdrawal transactions from the system will be fully operational, starting August 28, 2017.

ePayService prepares for you even more interesting updates – stay with us!

New service “Commercial Exchange” and better exchange rates

Dear clients and partners!

We are proud to introduce our new service “Commercial exchange” and offer you better rates for 17 currencies.
“Commercial exchange” is available for amounts equal to 100 000 USD and larger. Please kindly find list of currencies below:

• Armenian Dram (AMD)
• Australian Dollar (AUD)
• Belarusian Ruble (BYN)
• British Pound (GBP)
• Canadian Dollar (CAD)
• Chinese Yuan Renminbi (CNY)
• Czech Koruna (CZK)
• Danish Krone (DKK)
• Euro (EUR)
• Japanese Yen (JPY)
• Kazakhstani Tenge (KZT)
• Norwegian Krone (NOK)
• Polish Zloty (PLN)
• Russian Ruble (RUB)
• Swedish Krona (SEK)
• Swiss Franc (CHF)
• US Dollar (USD)

We would offer individual rate for exchange of significant amounts (up to 0.5%). Please do not hesitate to contact your personal manager or our Support Team via ticket to discuss your rate.
All the operations of “Commercial Exchange” are conducted within European banks opening hours.

We are pleased to announce that internal exchange rate has improved and system fee is now 2% only. Exchange operation commission is 1 USD/EUR.

Please note that internal exchange rate is based on a real-time market value of USD and EUR.

Wishing you professional success,
ePayService Support Team

Server maintenance in progress from 9pm (MSK) 25 August 2017 till 9pm (MSK) 26 August 2017

Dear users,

Please kindly be informed that due to server maintenance, access to ePayService system will be restricted for the period from 9pm (MSK) 25 August 2017 till 9pm (MSK) 26 August 2017.

Maintenance is system-related and won’t affect cards operation.

We apologize for inconvenience caused.

Remaining at your disposal,

ePayService Support Team

ePayService stops sending Wire Transfers to personal bank accounts of individuals in USD currency

Dear Customers,

Please kindly be informed that starting from August 1st 2017, the ePayService will stop sending Wire Transfers to personal bank accounts of individuals in USD currency. These changes will not affect Wire Transfers in USD to companies bank accounts, Wire Transfers and SEPA to personal bank accounts of individuals in EUR currency and money transfers within the USA – ACH & DirectDeposit.

As an alternative to wire transfers in USD to personal bank accounts, the following services are available for our customers:

1. ePayService Mastercard® card

The ePayService card allows you to withdraw funds from around the world at ATMs connected to the Mastercard® payment system, as well as purchase in any currencies supported by the Mastercard®. Remember that the basic currencies of ePayService cards are USD and EUR, so when making transactions in currencies other than USD and EUR, conversion is made at the rate of the Mastercard®. ePayService MasterCard cards are issued absolutely free of charge.

2. Money transfers to Mastercard® and VISA® bank cards

Transfers to third-party bank cards are available to all countries of the world where Mastercard® and VISA® payment systems are present. The funds will be credited to the card in the card’s currency. Remember that transfers are sent in USD and EUR, so when transferring to Mastercard® and VISA® cards in currencies other than USD and EUR, funds are credited at the rate of the issuing bank at the time of receipt of funds. To receive a transfer in USD, it is necessary that the base currency of the beneficiary’s card is USD.

3. Cash remittance (this service is currently under public testing*)

To receive an ePayService Cash Remittance, there is no need to open a bank account – the funds will be received by presenting a passport in one of the branches of the partner network in your city. Cash remittance transfers arrive at the issuance point in USD currency. While receiving funds, if necessary, you can independently change currency into any other currency available at the branch office.

4. Bank transfers in local currencies

These transfers are made to 25 countries through an extensive network of payment providers. All transfers of this type are internal within the receiving country and are received in the beneficiary’s bank account in local currency.

We apologize for any inconvenience caused.

Remaining at your disposal,

ePayService Support Team

NEW: ePayService Cash Remittance. Public testing

Dear clients and partners,

Public testing of our new service, ePayService Cash Remittance, is now open!

New service offers some significant advantages over traditional Wire Transfers via SWIFT:

1. Your beneficiary won’t need a bank account – transfer via ePayService Cash Remittance will be cashed upon presentation of passport at one of our partner’s branches located in your city.

2. Transfer will take from 1 to 48 hours since now intermediate banks are involved.

3. With ePayService Cash Remittance you can transfer money to 14 countries worldwide. We are currently working on addition of another 30 countries to this list.

4. ePayService Cash Remittance fee is 1% + 30 USD – much lower than Wire Transfer fee. Moreover, for transfers up to 500 USD you will pay 1% + 15 USD only.

5. ePayService Cash Remittance transfer can be made in favour of third party.

6. Unlike Bank Transfers in Local Currencies, new service gives beneficiary an option to receive cash payment in USD.

Public Testing will run from 5 to 28 of July. Please find a list of countries available for ePayService Cash Remittance (this list will continue to extend):

• Azerbaijan
• Belarus
• Colombia
• Ecuador
• Georgia
• Israel
• Kazakhstan
• Kyrgyzstan
• Moldova
• Panama
• Peru
• Russian Federation
• Turkey
• Ukraine

ePayService Cash Remittance transfers will be processed according to bank transfer standard procedure.

Exact fee amount for each country will be displayed while you fill the transfer form.

Processing of checks issued on the name of individuals and entities is temporary suspended

Please kindly be informed that, due to the technical issues on the side of our US check-processing service provider, as from 21 June 2017 we will not be accepting checks issued on the name of individuals and entities, inclusive of checks submitted through iCheck service.

The above temporary restriction doesn’t apply to the checks issued on our company’s name (MTACC Inc.), they will be processed as usual.

Checks received at our US office as well as checks submitted through iCheck before and on 20 June 2017 will be processed normally.

We are currently looking for an alternative solution and we will be issuing another newsletter to inform you on resuming of check acceptance process.


Q.: I have recently posted you a signed check, however, it has yet to arrive. What will happen with that check?
A.: Unfortunately, the processing of such check will be pending until an alternative solution is found

Q.: I’ve completed iCheck submission and posted the original. What will happen with that check?
A.: All the checks accepted through iCheck and awaiting for receipt of original will be credited normally once the originals arrive.

Q.: I’ve already signed my check. What can I do?
A.: You can either wait for resuming of check processing (please kindly consider check’s expiry date) or you can ask your Payer to reissue the check and cash it in the bank providing such services

Q.: My check has already been assigned a payment date. Will I be getting the payment?
A.: Please kindly contact us via your profile (here should be the link) in order to determine your check’s status.

We sincerely apologize for inconvenience caused.

Remaining at your disposal,
ePayService Support Team

Increase of fees for outbound transfers to WebMoney (WMZ)

Dear clients,

Please kindly be informed that as from 22nd May 2017 new fees will apply for transfers from ePayService accounts to WebMoney (WMZ).

Transfer from ePayService account to WebMoney (WMZ)
1.5 %
– with protection code 1.5 %
– express transfer 1.5 % + 10 USD
– instant transfer to authorized WMZ wallet 2 % (min. 1 USD)

Fees for transfers from WebMoney (WMZ) to ePayService accounts will not be changed.

Remaining at your disposal,

ePayService Support Team

Increased fees for outbound Wire Transfers

Dear clients,

Please kindly be informed that as from 1st April 2017 ePayService fees for outbound Wire Transfer will be increased as follows:

• Outbound transfer to own account, USD – 45 USD

• Outbound transfer to own account, EUR – 30 EUR

• Outbound transfer in favor of legal entity, USD – 0,5% + 55 USD

• Outbound transfer in favor of legal entity, EUR – 0,5% + 40 EUR

Fees for inbound Wire Transfers to ePayService accounts will remain unchanged.

We would like to remind you of the public testing currently held for the new service of Bank Deposit in local currency. The above service bears lower fees and offers some significant advantages over traditional Wire Transfers via SWIFT:

1. Once made in local currency, the payment will be considered as domestic and processed by local providers, therefore, beneficiary of such payment is not required to have an account in foreign currency.

2. The payment will be submitted within 1 to 48 hours due to the fact, that no correspondent banking is involved.

3. Using domestic payments service, you can transfer funds to legal entities or individuals (including third party individuals) within 25 countries (list of the countries will continue to extend).

4. Domestic payment processing fee is lower than Wire Transfer fee for payments in EUR and USD. It varies from USD 20 to USD 40 depending on the country.

Remaining at your disposal,
ePayService Support Team

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