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Termination of non-chipped cards loading option

Dear users,

Please kindly note that the loading option for the old ePayService cards (non EMV-chipped) will be ceased as from 18th of August 2016.

We would like to remind you that the scheduled process of the old ePayService cards replacement is about to end, and after the 31st of August 2016 the old (non EMV-chipped) cards will no longer be supported.

Due to the technical features of the replacement process the old card balance will not be automatically transferred to a new EMV-chipped card. Therefore, we would kindly ask you to zero your old (non-chipped) card balance using ATM or purchasing via POS (both on-line and off-line).

Remaining at your disposal,
ePayService Support Team

Transfer of card balance back to the ePayService account

Dear customers,

We are pleased to announce that as from today you will have a possibility to transfer any amount from your ePayService card back to your ePayService account.

Back-to-account transfer is available only for the new EMV-chipped ePayService MasterCard cards.

We would like to remind you that the scheduled old cards replacement program commenced on the 1st of May 2016 and it goes towards its end. For the moment 80% of the ePayService card users have received their new cards. The old cards (without EMV chip) will cease to be supported as from 31th of August 2016.

Due to the technical issues it is not possible to transfer the old card balance to the EMV-chipped one automatically, so you are kindly asked to zero your old card balance using ATM withdrawal or POS purchasing (shopping both offline and online).

In case if you haven’t received your EMV-chipped card for some reason, please apply for the new Prepaid MasterCard ePayService card in USD or EUR currency using the page “My orders & Services” in your account at Online.ePayServices or contact our Support Team creating a ticket.

With best regards,
ePayService Support Team

Service Termination Schedule for Old (non EMV-chipped) Cards

Dear customers!

The scheduled old cards replacement program commenced on the 1st of May 2016 and it goes towards its end. For the moment 80% of the ePayService card users have received their new cards. The old cards (without EMV chip) will cease to be supported as from 31th of August 2016.

Please kindly note that there will be no monthly active card fee for the new ePayService EMV-chipped cards, therefore, the debit overdraft charges accrued for old cards and debited on the 1st of May 2016 will be credited back to the users’ accounts.

The users who have activated their new EMV-chipped card within the period starting from the 1st of May 2016 and transferred all the available balance (the balance total should not be more that USD 10) from their old card during 30 days since the activation date will be refunded the amount of the monthly fee charged for the last month of the old card use.

We would like to remind you that due to the technical issues it is not possible to transfer the old card balance to the EMV-chipped one automatically, so you are kindly asked to zero your old card balance using ATM withdrawal or POS purchasing (shopping both offline and online).

In case if you haven’t received your EMV-chipped card for some reason, please apply for the new Prepaid MasterCard ePayService card in USD or EUR currency using the page “My orders & Services” in your account at Online.ePayServices or contact our Support Team creating a ticket.

Best regards,

ePayService Team

ePayService MasterCard Replacement Program

Dear customers and partners!

We are delighted to announce the completion of ePayService MasterCard updating program.

New Prepaid MasterCard ePayService cards issued within the period starting from the 1st of May 2016 are EMV-chipped and provide stronger transactions security. Furthermore, the card currency now has two basic options – USD and EUR.

By virtue of updated API our clients got a possibility of transferring funds from EMV-chipped card account back to ePayService account. Such a transaction can be submitted live at Online.ePayServices.

PIN-code for EMV-chipped card can now be changed through your account at Online.ePayServices, as well as at any ATM supporting EMV-technology.

And last but not least – no more monthly fee for the use of active card! Just as you wish us to do.

Our scheduled card replacement program commenced on the 1st of May 2016 and it is about to end. For the moment 80% of our clients have got their new cards. In case if you haven’t received your EMV-chipped card for some reason, please apply for the new Prepaid MasterCard ePayService card in USD or EUR currency using the page “My orders & Services” in your account at Online.ePayServices or contact our Support Team creating a ticket.

New card fees and limits:

• Card Issue – Free;

• Monthly Fee – Not Applicable;

• Annual Fee – Not Applicable;

• Card Load – Free;

• Daily Limit (load/withdrawal and purchases):

– up to 5,000 USD for the Standard Card;

– up to 10,000 USD for the Premium Card;

• ATM Withdrawal – 1.5 USD;

• Card Load Limit – 10 transactions per 24 hours;

• ATM Withdrawal Limit – per transaction – 3 000 USD;

• Withdrawal Transactions Limit:

– 15 for the Standard Card;

– 30 for the Premium Card;

• Balance Request at ATM – 0.50 USD;

• Declined Card Transaction (for any reason) – 0.50 USD;

• Standard Mail Delivery – FREE.

We wish you productive work.

Regards,

Team ePayService

Limited access to the system on 16th of June 2016 from 05:00am till 01:00pm (GMT)

Dear customers and partners!

We would like to inform all the Online.Epayservices payment system Users of the limited access to the system due to the maintenance works handling on 16th of June 2016 from 05:00am till 01:00pm (GMT).

Please kindly note that Card transactions, WebMoney and wire transfers, as well as checks encashment will not be affected by the maintenance works and will be processed normally.

We apologize for any inconvenience caused.

Remaining at your disposal,
ePayService Support Team

Changes to procedure of transfer of card balance from expired, closed, blocked cards​

Dear customers,

Please note that from May 16th 2016 the transfer of card balances from cards that are expired, closed, blocked AND with the remainder below $10.00 USD, to new cards, will be impossible due to the technical features of the process.

Thus, if the card balance of the closed, locked or expired card is less than $10.00 USD it will not be transferred to the account of the new card.

In this regard, we strongly recommend you to withdraw all money from the card before the end of the period of validity.

Thank you,
Support Team, ePayService

Update sms-service for two-step authentication

Dear customers and partners!

We are glad to announce the update of our sms-service that is used for two-step authentication.

We have concluded our work to improve this service and increase it’s reliability.

As a result, from April 7 2016 we will launch a new service for sending sms. Now shipping codes for confirmation will be faster and more reliable.

At the same time, the sms-verification for the implementation of the transaction fee is introduced as an extra service. Login online.epayservices.com via sms is free.

We also remind you that as a completely free alternative to sms-verification for all users, TOTP verification codes are available. Switch to TOTP via the appropriate options in your account settings.

We wish you productive work.

Regards,

Team ePayService

Cessation of GBP check processing

Dear consumers and business customers!

From March 24 2016 ePayService will cease to accept bank checks issued in GBP (Great Britain pounds).

Bank checks issued in USD, EUR, CAD will continue to be accepted as normal.

We apologize for any inconvenience,

Support System, ePayService

Happy New Year 2016

Hours of Operating during New Year holidays

Please kindly note about our operation during the New Year’s holidays. Holiday hours start Thursday, December 31, 2015 and continue through Sunday, January 10, 2016.

Customer support

Starting December 31, 2015 till January 10, 2016 the Customer support department will be closed.

Checks cashing by iCheck

All iChecks received after 6 PM (MSK) on December 30, 2015, will be processed on January 11, 2016.

Wire transfers and ACH/Direct Deposits

All Wire transfers and ACH transfers received after 12:00 PM (MSK) on December 31, 2015 will be processed on January 4, 2016.

All Wire transfers and ACH transfers, received between January 5, 2016 and January 7, 2016 will be processed on January 8, 2016.

Outgoing Wire transfers, ACH/Direct Deposit and checks.

The orders of outgoing payments (Wire transfer, ACH and checks), that are issued by customers after 12:00 PM (MSK) on December 31, 2015 will be processed on January 4, 2016.

From January 11, 2016 Customer support department, administration of payments Wire transfer, ACH and checks will resume the normal operation.

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