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Server maintenance in progress from 9pm (MSK) 25 August 2017 till 9pm (MSK) 26 August 2017

Dear users,

Please kindly be informed that due to server maintenance, access to ePayService system will be restricted for the period from 9pm (MSK) 25 August 2017 till 9pm (MSK) 26 August 2017.

Maintenance is system-related and won’t affect cards operation.

We apologize for inconvenience caused.

Remaining at your disposal,

ePayService Support Team

ePayService stops sending Wire Transfers to personal bank accounts of individuals in USD currency

Dear Customers,

Please kindly be informed that starting from August 1st 2017, the ePayService will stop sending Wire Transfers to personal bank accounts of individuals in USD currency. These changes will not affect Wire Transfers in USD to companies bank accounts, Wire Transfers and SEPA to personal bank accounts of individuals in EUR currency and money transfers within the USA – ACH & DirectDeposit.

As an alternative to wire transfers in USD to personal bank accounts, the following services are available for our customers:

1. ePayService Mastercard® card

The ePayService card allows you to withdraw funds from around the world at ATMs connected to the Mastercard® payment system, as well as purchase in any currencies supported by the Mastercard®. Remember that the basic currencies of ePayService cards are USD and EUR, so when making transactions in currencies other than USD and EUR, conversion is made at the rate of the Mastercard®. ePayService MasterCard cards are issued absolutely free of charge.

2. Money transfers to Mastercard® and VISA® bank cards

Transfers to third-party bank cards are available to all countries of the world where Mastercard® and VISA® payment systems are present. The funds will be credited to the card in the card’s currency. Remember that transfers are sent in USD and EUR, so when transferring to Mastercard® and VISA® cards in currencies other than USD and EUR, funds are credited at the rate of the issuing bank at the time of receipt of funds. To receive a transfer in USD, it is necessary that the base currency of the beneficiary’s card is USD.

3. Cash remittance (this service is currently under public testing*)

To receive an ePayService Cash Remittance, there is no need to open a bank account – the funds will be received by presenting a passport in one of the branches of the partner network in your city. Cash remittance transfers arrive at the issuance point in USD currency. While receiving funds, if necessary, you can independently change currency into any other currency available at the branch office.

4. Bank transfers in local currencies

These transfers are made to 25 countries through an extensive network of payment providers. All transfers of this type are internal within the receiving country and are received in the beneficiary’s bank account in local currency.

We apologize for any inconvenience caused.

Remaining at your disposal,

ePayService Support Team

NEW: ePayService Cash Remittance. Public testing

Dear clients and partners,

Public testing of our new service, ePayService Cash Remittance, is now open!

New service offers some significant advantages over traditional Wire Transfers via SWIFT:

1. Your beneficiary won’t need a bank account – transfer via ePayService Cash Remittance will be cashed upon presentation of passport at one of our partner’s branches located in your city.

2. Transfer will take from 1 to 48 hours since now intermediate banks are involved.

3. With ePayService Cash Remittance you can transfer money to 14 countries worldwide. We are currently working on addition of another 30 countries to this list.

4. ePayService Cash Remittance fee is 1% + 30 USD – much lower than Wire Transfer fee. Moreover, for transfers up to 500 USD you will pay 1% + 15 USD only.

5. ePayService Cash Remittance transfer can be made in favour of third party.

6. Unlike Bank Transfers in Local Currencies, new service gives beneficiary an option to receive cash payment in USD.

Public Testing will run from 5 to 28 of July. Please find a list of countries available for ePayService Cash Remittance (this list will continue to extend):

• Azerbaijan
• Belarus
• Colombia
• Ecuador
• Georgia
• Israel
• Kazakhstan
• Kyrgyzstan
• Moldova
• Panama
• Peru
• Russian Federation
• Turkey
• Ukraine

ePayService Cash Remittance transfers will be processed according to bank transfer standard procedure.

Exact fee amount for each country will be displayed while you fill the transfer form.

Processing of checks issued on the name of individuals and entities is temporary suspended

Please kindly be informed that, due to the technical issues on the side of our US check-processing service provider, as from 21 June 2017 we will not be accepting checks issued on the name of individuals and entities, inclusive of checks submitted through iCheck service.

The above temporary restriction doesn’t apply to the checks issued on our company’s name (MTACC Inc.), they will be processed as usual.

Checks received at our US office as well as checks submitted through iCheck before and on 20 June 2017 will be processed normally.

We are currently looking for an alternative solution and we will be issuing another newsletter to inform you on resuming of check acceptance process.

Q&A

Q.: I have recently posted you a signed check, however, it has yet to arrive. What will happen with that check?
A.: Unfortunately, the processing of such check will be pending until an alternative solution is found

Q.: I’ve completed iCheck submission and posted the original. What will happen with that check?
A.: All the checks accepted through iCheck and awaiting for receipt of original will be credited normally once the originals arrive.

Q.: I’ve already signed my check. What can I do?
A.: You can either wait for resuming of check processing (please kindly consider check’s expiry date) or you can ask your Payer to reissue the check and cash it in the bank providing such services

Q.: My check has already been assigned a payment date. Will I be getting the payment?
A.: Please kindly contact us via your profile (here should be the link) in order to determine your check’s status.

We sincerely apologize for inconvenience caused.

Remaining at your disposal,
ePayService Support Team

Increase of fees for outbound transfers to WebMoney (WMZ)

Dear clients,

Please kindly be informed that as from 22nd May 2017 new fees will apply for transfers from ePayService accounts to WebMoney (WMZ).

Transfer from ePayService account to WebMoney (WMZ)
1.5 %
– with protection code 1.5 %
– express transfer 1.5 % + 10 USD
– instant transfer to authorized WMZ wallet 2 % (min. 1 USD)

Fees for transfers from WebMoney (WMZ) to ePayService accounts will not be changed.

Remaining at your disposal,

ePayService Support Team

Increased fees for outbound Wire Transfers

Dear clients,

Please kindly be informed that as from 1st April 2017 ePayService fees for outbound Wire Transfer will be increased as follows:

• Outbound transfer to own account, USD – 45 USD

• Outbound transfer to own account, EUR – 30 EUR

• Outbound transfer in favor of legal entity, USD – 0,5% + 55 USD

• Outbound transfer in favor of legal entity, EUR – 0,5% + 40 EUR

Fees for inbound Wire Transfers to ePayService accounts will remain unchanged.

We would like to remind you of the public testing currently held for the new service of Bank Deposit in local currency. The above service bears lower fees and offers some significant advantages over traditional Wire Transfers via SWIFT:

1. Once made in local currency, the payment will be considered as domestic and processed by local providers, therefore, beneficiary of such payment is not required to have an account in foreign currency.

2. The payment will be submitted within 1 to 48 hours due to the fact, that no correspondent banking is involved.

3. Using domestic payments service, you can transfer funds to legal entities or individuals (including third party individuals) within 25 countries (list of the countries will continue to extend).

4. Domestic payment processing fee is lower than Wire Transfer fee for payments in EUR and USD. It varies from USD 20 to USD 40 depending on the country.

Remaining at your disposal,
ePayService Support Team

Bank Deposit in local currency. Public testing continues. Extended list of countries.

We are keeping on with public testing of the brand-new service: Banks deposits in local currency.

Following positive testing results, we are pleased to announce 10 more countries were included in the list for deposits in local currencies:

• Argentina (ARS)

• Dominican Republic (DOP)

• Egypt (LE)

• Guatemala (GTQ)

• Indonesia (IDR)

• Jamaica (JMD)

• Kenya (KES)

• Mexico (MXN)

• Sri-Lanka (LKR)

• Venezuela (VEF)

We are currently processing payments in local countries for 25 countries across the world. While testing progresses, more countries will be included in the list.

Please find below some significant advantages of the new type of transfer over traditional wire transfers via SWIFT:

1. Once made in local currency, the payment will be considered as domestic and processed by local providers, therefore, beneficiary of such payment is not required to have an account in foreign currency.

2. The payment will be submitted within 1 to 48 hours due to the fact, that no correspondent banking is involved.

3. Using domestic payments service, you can transfer funds to legal entities or individuals (including third party individuals).

4. Domestic payment processing fee is lower than wire transfer fee for payments in EUR and USD. It varies from USD 20 to USD 40 depending on the country.

Operators process payments to bank accounts in local currencies under the standard terms of bank transfers processing.

The exact fee amount for transfer to a particular country will be displayed, while you are filling the transfer form.

New service: Bank Deposit in local currency. Open testing

Dear clients and partners,

We are pleased to commence a process of open testing for a brand-new service – Bank Deposit in local currency.

Below we have listed some significant advantages of the new type of transfer over traditional wire transfers via SWIFT:

1. Once made in local currency, the payment will be considered as domestic and processed by local providers, therefore, beneficiary of such payment is not required to have an account in foreign currency.

2. The payment will be submitted within 1 to 48 hours due to the fact, that no correspondent banking is involved.

3. Using domestic payments service you can transfer funds to legal entities and individuals (including third party individuals) located in 15 countries listed below. While testing progresses, more countries will be included in the list.

4. Domestic payment processing fee is lower than wire transfer fee for payments in EUR and USD. It varies from USD 20 to USD 40 depending on the country.

Open testing will be held from 1st of March till 1st of April. Please kindly find the list of the countries accepting local currency payments below (more countries will soon be included):

• Brazil (BRL)

• Bulgaria (BGN)

• Canada (CDA)

• China (USD)

• Columbia (COP)

• India (INR)

• Japan (JPY)

• Malaysia (MYR)

• Philippines (PHP)

• Poland (PLN)

• Romania (RON)

• Russia (RUB)

• Thailand (THB)

• UK (GBP)

• Vietnam (VND)

Operators process payments to bank accounts in local currencies under the standard terms of bank transfers processing.

The exact fee amount for transfer to a particular country will be displayed, while you are filling the transfer form.

Limited access to the system on 21th of January 2017 from 20:00pm till 21:00pm (GMT)

Dear customers and partners!

We would like to inform all the Online.ePayServices payment system Users of the limited access to the system due to the maintenance works handling on 21th of January 2017 from 20:00pm till 21:00pm (GMT).

Please kindly note that Card transactions will not be affected by the maintenance works and will be processed normally.

We apologize for any inconvenience caused.

Remaining at your disposal,
ePayService Support Team

Operating hours during New Year and Christmas holidays

Mail Collecting Point in Saint-Petersburg, Russia
• 30th December 2016 – reduced working hours, closes at 4p.m.
• From 31st December 2016 to 8th January 2017 – closed, incoming mail not to be received.
• 9th January 2017 – normal opening hours.

Mail Collecting Point in Kiev, Ukraine
• 31st December 2016, 1st and 2nd January 2017 – closed, incoming mail not to be received.
• 3rd, 4th, 5th, 6th January 2017 – normal opening hours.
• 7th, 8th, 9th January 2017 – closed, incoming mail not to be received.
• 10th January 2017 – normal opening hours.

Support Team
• From 31st December 2016 to 8th January 2017 – closed.
• 9th January 2017 – normal working hours.

iCheck and standard check cashing
• Checks received at Mail Collecting Points or uploaded through iCheck before 30th of December, 6p.m. (MSK), will be processed the same day.
• Checks received at Mail Collecting Points or uploaded through iCheck after 30th of December, 6p.m. (MSK), will be processed on 5th January 2017.
• From 9th January 2017 normal iCheck and standard check cashing procedure will be resumed.

Incoming Wire and ACH transfers crediting
• Incoming Wire and ACH transfers received before 30th of December, 12.00p.m. (MSK), will be credited the same day.
• Incoming Wire and ACH transfers received after 30th of December, 12.00p.m. (MSK), will be credited on 4th January 2017.
• 5th, 6th of January 2017 and as from 9th January 2017 normal incoming Wire and ACH crediting procedure will be resumed.

Outgoing Wire, ACH transfers and Checks
• Outgoing Wire, ACH transfers and Checks initiated by clients after 30th of December, 12.00p.m. (MSK), will be processed on 4th January 2017.
• 5th, 6th of January 2017 and as from 9th January 2017 normal outgoing Wire, ACH and Checks execution procedure will be resumed.

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