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Changes in the conditions for processing checks issued to customers

Dear customers,

Due to the reorganization of our checks processing procedure, starting from September 11 we temporarily suspend processing of bank checks issued in the name of our customers. These changes have also applied to the iCheck service.

We expect the procedure to be completed within the next two weeks. By the moment our checks processing service starts working as normal, new conditions for checks processing will come into effect.

What will change?

We will continue working with bank checks from Google, issued in the name of our customers.

We will completely stop working with bank checks from any other companies, except Google, issued in the name of our customers.

After the procedure is updated, you will be able to continue mailing signed original checks from Google to our branches or uploading them via iCheck as usual.

During these two weeks, the iCheck option will be active for uploading checks. We will start working with these checks after the procedure is completed. You will be additionally informed about that.

Kind regards,
The ePayService Team

Online.Epayservice Update: Templates and Favorite Payments

Dear customers,

Please kindly be informed about the new update:

Templates and Favorite payments are now available in the accounts at online.epayservices.com and ePayService mobile app. Create Template from your payments and use them for regular transfers. Add a Template to your Favorite payments for fast access to this template from main page.

Templates
Save the form of your payment as a Template and use it for future transfers to the same details. Creating Template is available for both: new (Payment DetailsSave template) and already sent (Operation history – Payment Details) transfers.

The created templates are available in the form for sending the transfer.

Favorite payments
For quick access to the template, just add it to your Favorite payment templates and fix it directly above the list of available transactions. In the Details of the transfer, in the Save template field, choose where the template will be displayed: at online.epayservices.com or ePayService mobile app.

You can manage Templates and Favorite payments at the Payment templates tab.

Yours faithfully,

The ePayService Team

Technical maintenance on May 3, from 2:30 PM to 3:30 PM (CET)

Dear customers,

Please kindly be informed that on May 3, from 2:30 PM to 3:30 PM (CET) the access to accounts on Online.ePayService will be temporary unavailable.

We apologize for any inconvenience caused.

Sincerely yours,

ePayService Team

New terms of new accounts setup and processing of outgoing payments

Dear customers,

Please kindly be informed that due to a huge number of new registrations of companies, affiliate programs, their employees, adverts and webmasters, as well as the increased number of payments passing through ePayService, including those related to the bankruptcy of one of the banks that serviced the online business of third-party payment systems, we should have changed the terms of the new accounts setup, as well as the processing time for outgoing payments.

We work at the maximum limits, all week including weekends, but the number of our qualified employees can not increase quickly. We do our best to prevent delays, but we should let you know that, unfortunately, it may happen these days.

We want to thank you for your patience and understanding of the situation. We work for you, we are currently increasing the staff to prevent the delays.

Yours faithfully,
The ePayService Team

International money transfers processing schedule for holidays

Dear customers,

Please kindly be informed that due to the European Easter holidays, processing for the incoming and outgoing international money transfers will be changed.

• March 29 – Shortened workday. Applications will be processed up to 5 PM (CET)

• From March 30 to April 2 – Holidays

• From 3 April – Full workdays, applications will be processed normally.

Yours faithfully,
The ePayService Team

Changes in the conditions for accepting bank checks

Dear customers,

Please kindly be informed that since March 26, we temporarily change the conditions for accepting bank checks.

What will change:

1. iCheck will only be available for checks in the amount up to 25,000 USD per check.

2. Checks in the amount from 25,000 USD to 200,000 USD for one check will be accepted only on the original. The check with the assignment signature on it should be sent to one of branches.

3. Check processing service for checks in the amount of 200,000 USD or more for one check will be temporarily unavailable.

Yours faithfully,
The ePayService Team

Restore of the card load option for ePayService MasterCard® cards in USD

Dear customers,

Please kindly be informed that the card load option for physical ePayService MasterCard® cards in USD has been restored.

Yours faithfully,

the ePayService Team

The transfers to third-party MasterCard® cards is fully restored

We are glad to inform you that service of outgoing transfers to third-party MasterCard® cards is fully restored.

Yours faithfully,
the ePayService Team

The transfers to third-party MasterCard® cards service is currently unavailable

Due to technical problems on the side of our service provider, the service of outgoing transfers to third-party MasterCard® cards is currently unavailable.

The timing of the resumption of the service is currently being specified.

We apologise for any inconvenience caused,

Yours faithfully,

the ePayService Team

New date of restoring the card load option for USD cards

Dear customers,

Please kindly be informed that the date of restoring the card load option for USD card has been postponed from Thursday, March 1 to Monday, March 5.

All other services of the company, as well as operations with funds already loaded on the USD cards, will be made as standard.

We apologize for any inconvenience caused.

Yours faithfully,
the ePayService Team

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